5 reasons why employee feedback is essential in 2021

Laksitha Siriwardena | February 15, 2021
Employee feedback is essential


Across the globe, employees have been facing challenging times during 2020. The circumstances have been stressful for most of them as they were hit by the deadly Covid19-pandemic unexpectedly. This virus abruptly forced us to adapt to new ways of working and cope with sudden new work arrangements in no time, whether we are in quarantine, work-from-home, deal with our employees, personal healthcare, etc. These challenges will continue in 2021 as well. So, keeping an eye on your staff and getting employee feedback is going to be critical for all leaders in order to bring about positive change.

Here are 5 reasons which make getting employee feedback one of the top priorities in 2021:

1. Measure and increase Employee Engagement

Employee feedback is essential to create a communication culture where leaders actively listen to their employees on a regular basis. This, in turn, helps leaders build a strong bond with their team members, address their concerns and drive them towards organisational goals. Eventually, you will end up having a team of high performing individuals who are emotionally committed towards the organisation, their team, and the leadership.

2. Make employees feel valued

Keeping team members motivated will be an ongoing struggle for many leaders. Employee feedback will make your staff consider as if their opinions matter. When employees get to share opinions and thoughts, they feel valued which uplifts their level of motivation. Motivated employees are more productive, happier, engaged and will act as your best advocates.

3. Maintain a high level of employee mojo

A manager is generally concerned about employee performance and productivity. But successful leaders are equally concerned about the wellness and well-being of their team members. Employee’s mojo could be adversely affected due to both work and personal life-related matters. Hence, getting regular employee feedback on mojo and resilience and taking ongoing corrective actions should be one of the top priorities of any leader who would aspire to build a high performing team

4. Improve leadership

Feedback, both negative and positive, confirm whether leadership is going in the right direction or not. Successful leaders tend to be open-minded about employees’ feedback. Because it’s a great way for a leader to gain self-awareness as most leaders do not see the right picture of themselves through their own lens. Seeing yourself from the lens of others could provide eye-opening insights about yourself that you may have not been aware of. Successful leaders always make sure to direct their effort on continuing their identified strengths and improving upon leadership gaps.

5. Drive customer satisfaction and organisational performance

Customer satisfaction and organisational performance are direct reflections of your team’s performance, productivity, level of engagement, and well-being. Having an active listening culture through employee feedback will enable leaders to take initiatives to continuously improve their teams’ performance which will eventually be reflected in the level of service provided to the customers and other financial gains.

Implementing a regular employee feedback survey system plays a pivotal role in ensuring that employees and the leaders have a high level of mutual understanding which then leads to building trust, loyalty, and commitment amongst each other.

Wishing you a better and healthier 2021!


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